Grasshopper Small Business Voip Phone Service Review 
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Grasshopper Online Features:
With Grasshopper Online phone and fax service a small business can project a professional image minus the cost of expensive PBX systems.
- Toll Free Number
- Call Forwardin
- NO Free Minutes
- Monthly Rate Plan start at $9.99/Mo
- Unlimited Extentions
- Voicemail, FindMe-FollowMe
- Activation Fee waived for Online Signups
- Email Fax Includes
- Low international Rates
- 30 days Moneyback Guarantee
Grasshopper Online Rating:
Grasshopper Features:
Grasshopper Price:
Grasshopper Customer Service:
Grasshopper Overall Rating:
Grasshopper START Package:
The START plan though priced right for the features it offers, the $25 start up fee makes it costly. You get one toll free number(866, 877 etc) with the plan. A true 800 number cost $15 extra.- $9.95/month
- 0 Minutes
- Additional Minutes 6¢/minute
- Unlimited Extentions
- 1 Toll Free Number
- All Standard Features
- $25 Activation Fee
Grasshopper GROW Package Recommended
The GROW plan offers great features for the price. 2000 free minutes, 2 toll free numbers and unlimited extentions are great value for the money. The $25 statup fee is the only undesirable factor.- $49/month
- 2000 Minutes
- Additional Minutes 6¢/minute
- Unlimited Extentions
- 2 Toll Free Numbers
- All Standard Features
- $25 Activation Fee
Grasshopper MAX Package:
The MAX plan is for companies with high volume needs. At $199/mo its expensive. No activation fee and 3 toll free numbers. There is no activation fee. You get 10000 free minutes but additional minutes costs 6¢ which is high for highend plans like this.- $199/month
- 10,000 Minutes
- Additional Minutes 6¢/minute
- Unlimited Extentions
- 3 Toll Free Numbers
- All Standard Features
- Free Activation
| $9.99/Mo |
| 30 Days Moneyback Guarantee |
Grasshopper Online Features
Cost
$9.99/month
Free minutes
0
Additional minutes
6.7 ¢
Extensions
unltd
Toll free Number
Voicemail Email delivery
Find-Me/Follow-Me
Auto Attendant
Internet Fax
Click-To-Call/Web Call
Auto Attendant
Advanced VoiceMail
Grasshopper Yearly & Monthly Plan Side by Side Comparison
| Grasshopper Plans | Grasshopper Start | Grasshopper Grow | Grasshopper Max | Monthly Fee | $9.95/mo | $49/Mo | $199/Mo |
| Setup Fee | $25 | $25 | $0 |
| Free Minutes | 0 | 2000 | 10000 |
| Extensions | Unlimited | Unlimited | Unlimited |
| 800 Number | 1 | 2 | 3 |
| Dedicated Fax Number | No | No | No |
| Free Trial | No | NoNo | |
| Order | |
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Grasshopper User Reviews:
Reviewed by: Jerry Moore On Monday, June 7, 2010 - 12:07pm
I would give Grasshopper a NEGATIVE 5 stars if I could. In 2006 I transferred an 800 number from Grasshopper (formerly Gotvmail) to another carrier. They continued to charge my credit card until May of this year (2010) to the tune of over $900 for a number that they did not hold or service. I reported my dismay with this billing scam to a customer service representative. They said that "all they could do" was refund 6 months of "service" for bogus charges on a nonexistent virtual phone line (approx $120). I asked to speak to a supervisor, who parroted the same line adding that it was an "Executive" decision. I then asked to speak to the executive who made the decision and was told "that is not possible". When I insisted on speaking to someone higher in authority, the supervisor hung up! Evidently Grasshopper's interest in satisfied customers is as virtual as their phone services. STAY AWAY FROM THEM!!
Biggest mistake I've made in business. System has given me problems every week since I've had it 3 months ago. System-wide service outages, customers can't leave messages, polite customer support who can't help at all, "known problems" that never get resolved, messages that don't display themselves, abrupt changes in company policy without informing customers, etc., etc. Beware.
Reviewed by: Francine On Thursday, October 22, 2009 - 5:38pm
Overall a solid servive
Reviewed by: Jay On Thursday, September 24, 2009 - 11:43pm
2 Stars due to the fact that the system still works. I can't rate it any higher because they recently switched from being GotVMail, which was a clean and simple service, to the overly complex "Grasshopper" interface. I still can't see how the new interface is better. They added no features, but spread out the existing features over several pages and buried across different menus. It just points to the fact that their new management is terrible! When they sent out a letter announcing their switch to becoming Grasshopper, they really ticked off a lot of customers with a ridiculous referral campaign in which they had to send out an apology email the next morning for damage control! I'm ready to switch. Bye bye asshopper!
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